Guides
Customer service guides
Straight answers to the questions e-commerce and SaaS founders actually ask: what it costs, how to handle a dispute, and how to outsource without unpleasant surprises.
Support budget
What e-commerce customer service really costs
Loaded salary, recruitment, training, holidays, tools: the full cost of in-house support, compared against outsourcing, so you can decide with real numbers.
Read · 9 min →Disputes & chargebacksPayPal, Klarna and Shopify chargebacks: the seller's guide
Deadlines to respect, evidence that wins, a response template: the method for fighting a dispute without losing it by default.
Read · 11 min →OutsourcingOutsourcing customer service to Madagascar: what to know
Language, time zone, cost, quality, GDPR: an honest overview, with the questions to ask any provider and when it is the wrong choice.
Read · 10 min →A question our guides don't cover?
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