🚀 Customer support outsourcing

You build what matters.
We handle the operations.

Customer service for Shopify stores, SaaS support and concierge services: a dedicated, responsive, multi-tool team that feels like a natural extension of yours.

Our services

Three areas of expertise, one promise: your peace of mind

We become an extension of your team and take over your daily operations.

🛍️

Shopify Store Support

We handle your store's entire customer service, with a proven process already in place.

  • Customer replies (email, chat, social)
  • Disputes & chargebacks (PayPal, Klarna)
  • Order tracking & supplier follow-ups
  • Refunds, returns & customer reviews
Learn more →
💻

SaaS Customer Support

Tier 1 & 2 technical support that reduces churn and frees up your developers.

  • User onboarding & guidance
  • Tickets, live chat & knowledge base
  • Structured bug & feedback reporting
Learn more →
🏡

Concierge Services

Flawless guest management for your short-term rentals, 7 days a week.

  • Guest communication & check-in/out
  • Listing & calendar management
  • Cleaning & maintenance coordination
Learn more →
Our vision

Founders work on what matters.
We take care of the rest.

Every hour spent answering a ticket, tracking a package or coordinating a cleaning is an hour you don't spend growing your product, your brand and your revenue. Our mission: give you that time back.

7j/7Availability
< 1hAverage response time
100%Dedicated to your customers
Our tools

We already speak your stack's language

No training needed: we master the tools you already use every day.

Slack
Intercom
Logo Gorgias Gorgias
Notion
Shopify
PayPal
Zendesk
Stripe
Airbnb
Freshdesk
Linear
Booking
Our pricing

Simple, transparent, no surprises

One single rate, whatever the service. No hidden fees, no long-term commitment.

⏱️

Hourly

5€/h

Ideal to get started or for occasional needs.

MOST POPULAR
🗓️

Full-time 5 days/week

800€/month

An agent dedicated to your business, 5 days a week.

Your point of contact

A dedicated project manager, not an anonymous call center

Sergio, chef de projet Kotikota Solution

Sergio

Project Manager, Kotikota Solution

"Behind every ticket is a customer who trusts you. And behind every founder, a vision that deserves time to grow. My role is simple: look after your customers as if they were our own, so you can move forward with peace of mind. You're no longer alone."

Sergio

Ready to free yourself from operations?

Book a free 30-minute discovery call. We'll analyze your needs and propose a concrete action plan, with no commitment.

📅 Book my free call