Customer service for Shopify stores and SaaS products: a dedicated, responsive, multi-tool team that feels like a natural extension of yours.
We become an extension of your team and take over your daily operations.
Shopify, Amazon, WooCommerce, PrestaShop: we handle your store's entire customer service, with a proven process already in place.
Tier 1 & 2 technical support that reduces churn and frees up your developers.
Every hour spent answering a ticket, handling a dispute or tracking a package is an hour you don't spend growing your product, your brand and your revenue. Our mission: give you that time back.
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No training needed: we master the tools you already use every day.
Gorgias
The real question isn't our hourly rate, it's what the alternative costs you. Here are your three options, for an equivalent workload.
No hidden fees, no payroll taxes, no lock-in. 7-day-a-week coverage is possible: let's discuss it on the call. One-off needs? €5 per hour.
| Option | Annual cost | What it involves |
|---|---|---|
| Hiring in-house | €35,000 – 50,000 | Loaded salary, recruitment, training, paid leave, cover during absences, turnover. |
| Traditional outsourcing provider | €18,000 – 24,000 | Agent usually shared across several clients, annual commitment, volume tiers. |
| Kotikota SolutionUS | €9,600 | An agent dedicated to your business only, a named project manager, cancel anytime. |
Ranges based on public sources from the French outsourced customer service industry, for an equivalent full-time role.
Project Manager, Kotikota Solution
"Behind every ticket is a customer who trusts you. And behind every founder, a vision that deserves time to grow. My role is simple: look after your customers as if they were our own, so you can move forward with peace of mind. You're no longer alone."
Sergio
Book a free 30-minute discovery call. We'll analyze your needs and propose a concrete action plan, with no commitment.
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